Refund & Cancellation Policy

Last updated: 17 October 2026

Cancellation

• You can cancel an unpaid order from My Orders at any time. Any wallet amount used is returned immediately.
• After payment, contact the vendor or CPSONS support before the item is delivered / the service is performed. Cancelled items are refunded in full.
• A vendor may cancel an item they cannot supply; you receive a full refund.
• Tractor services can be cancelled free of charge up to 24 hours before the scheduled visit.

Returns

Products that are damaged, expired, wrong or short-supplied must be reported within 48 hours of delivery with photos. Opened fertilizers, crop medicines and cattle feed cannot be returned unless defective. Diesel once dispensed and services once performed are not refundable.

How refunds are paid

Approved refunds are credited to your CPSONS wallet instantly. If you prefer a refund to your original payment method (UPI/card/bank), write to support@cpsons.co.in within 7 days; it will be processed through PayU within 5–7 working days of approval.

Failed payments

If money is debited but the order is not confirmed, it is either confirmed automatically or credited to your CPSONS wallet. Bank-side reversals of failed transactions take 5–7 working days.

Contact: +91 94220 12345 · support@cpsons.co.in